Nurture your relationship with families throughout the year following a loss.
Funeral directors excel at serving families in the first 3-5 days that follow a loss. They help them say goodbye, grieve, and begin to heal. However, the healing process, while it varies for everyone, does not end at the service. Families continue to need support as they continue on with their lives.
Think about the year that follows the loss of a loved one. That year contains a lot of “firsts”. The first birthday without the loved one, the first Holiday season, the first anniversary of the death.
The SoftTouch aftercare program reaches out to families on these pivotal days that follow a loss and provides you with a natural, sincere approach to customer follow up.
Beautiful cards commemorate these occasions and have the option to include your funeral home logo, picture of your choice, and your handwritten closing and signature. Available in both English and Spanish, the program is completely automated, which means you can do what you do best, serving families, without worrying about stuffing envelopes and putting them in the mail.
It’s a heartfelt gesture that requires very little of your time but makes a huge impression upon your families.
I received the card from your firm remembering my husband on his birthday. After a year in which there were very few good days, this was a better day because of your thoughtfulness. I thank all of you so much for making my day a little better. Someone remembered Bob.
Card recipient from Hiers-Baxley Funeral Services, Ocala, FL
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Pets are part of your family. They offer unconditional love and bring an abundance of joy to households everywhere. Thus, grieving the loss of a beloved pet is no easy feat. You can offer support and comfort to those families missing the presence of their four-legged friends. Heartfelt and personalized cards let your families know you are thinking of them and will be a source of comfort as they begin to heal.